Information we may collect
The information we collect depends on how you interact with the service. When you submit a transport request, create an account, contact us, or suggest an addition to the technology catalog, we may receive information that you provide directly.
We may also collect limited technical and usage information automatically when you access the website. Where location information is required for a transport request, it is used to identify collection and delivery points and support the requested service.
- Account details, such as your name and sign-in information
- Contact details that you choose to provide
- Collection and delivery locations associated with a transport request
- Request details, including item descriptions, timing and service instructions
- Payment and transaction references, where payment features are available
- Messages, feedback and technology catalog submissions
- Device, browser, log and website usage information
How information may be used
We use information to provide and maintain the features you request. This includes coordinating transport activity, displaying relevant request updates, managing accounts, processing submissions to the African technology catalog and responding to questions.
Information may also be used to understand service performance, prevent misuse, investigate technical problems, improve accessibility and reliability, and communicate material changes to the service or this policy. We do not use personal information for purposes that are unrelated to the service without an appropriate basis or additional notice.
When information may be shared
Information may be shared when this is necessary to fulfill a request. For example, relevant collection, delivery and contact details may need to be provided to a transport operator involved in moving an item. We may also use service providers for functions such as hosting, communications, analytics, security or payment processing. These providers should receive only the information needed to perform their assigned function.
We may disclose information when required by applicable law, a valid legal process, or a reasonable need to protect users, the public, the service or our rights. If the service is reorganized, financed, sold or transferred, relevant information may be included in that transaction subject to appropriate handling. We do not publish private transport request details in the public technology catalog.
African technology catalog
The catalog is intended to help visitors discover technology companies, products, developer communities and initiatives connected to Africa. Catalog entries may contain information already made public by the organization concerned or information submitted for inclusion.
A listing should not include private personal information unless there is a clear reason and an appropriate basis for publishing it. Organization representatives may request a review, correction or removal of inaccurate listing information through the contact method made available on the website. Inclusion in the catalog does not imply endorsement, partnership or verification unless expressly stated.
Retention and security
Information is retained only for as long as reasonably needed for the purpose for which it was collected, including service delivery, recordkeeping, dispute resolution, security and applicable legal obligations. Retention periods may differ according to the type of information and the context in which it was provided.
Reasonable administrative, technical and organizational measures may be used to reduce the risk of unauthorized access, loss, alteration or disclosure. No website, device, transmission method or storage system can be guaranteed to be completely secure. Users should protect their account credentials and avoid including unnecessary sensitive information in item descriptions, delivery notes or catalog submissions.
Your choices
Depending on your location and the nature of your relationship with the service, you may be able to ask for access to, correction of or deletion of certain personal information. You may also be able to object to or restrict particular uses, withdraw consent where processing relies on consent, or request a portable copy of eligible information.
Some information may need to be retained where there is an ongoing transaction, a security concern, a legal requirement or another valid reason. Requests may require reasonable steps to confirm identity and authority before action is taken.
- Review and update available account details
- Adjust browser controls for cookies or similar technologies
- Unsubscribe from optional communications using the method provided
- Request review of personal information or a public catalog entry
- Close an account, subject to necessary retention
Cookies, external services and updates
The website may use cookies or similar technologies for essential functions, preferences, security and service measurement. Browser settings can be used to limit some of these technologies, although disabling essential storage may affect how certain features work.
The service may link to websites operated by transport providers, payment services, cataloged organizations or other third parties. Their privacy practices are governed by their own policies, not this one.
This policy may be revised as the service, technology or applicable requirements change. The current version should be made available on this page, with material changes communicated through an appropriate service channel. Privacy questions and requests should be submitted through the contact or support method displayed on the website.